Last Updated: November 2, 2025

This Privacy Policy describes how Saphire Grace (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website at https://www.google.com/search?q=saphiregrace.com (the “Site”).

1. Information We Collect

We collect information from you when you visit the Site, make a purchase, or contact us. This information falls into the following categories:

A. Information You Directly Provide to Us

This is the Personal Information we need to process your order and communicate with you.

  • Identity Data: Your full name, email address, and phone number.
  • Contact Data: Your billing address and shipping address (including city, province, and country – typically Pakistan).
  • Transaction Data: Details about the products you purchase (e.g., dress style, color, size, whether stitching service was added), date of purchase, and payment status.
  • Communications: Records of your correspondence with us, such as emails or WhatsApp messages related to inquiries or support.

B. Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and interaction with the Site (“Usage Data”):

  • Device Data: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Browsing Data: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect this data using technologies like:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier.
  • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, and date/time stamps.

2. How We Use Your Personal Information

We use the Personal Information we collect to provide our services to you, which include:

  • Fulfilling Orders: To process your order, process your payment, prepare your unstitched/stitched product, and ship the item to your specified address.
  • Communication: To communicate with you regarding your order status (dispatch, delivery confirmation, etc.) and to respond to your inquiries.
  • Customization: To provide the optional Stitching Service based on your request, ensuring the product is tailored to your specifications.
  • Marketing (with consent): To send you promotional emails, newsletters, and information about new products (such as our “Winter Collection” or “New Spring Collection”), sales, and promotions. You can opt-out of marketing communications at any time.
  • Site Improvement: To screen our orders for potential risk or fraud, and to generally improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us perform our services and fulfill our contracts with you, as described above.

  • Service Providers: We share your name, shipping address, and phone number with courier services (for shipping purposes) and potentially with tailoring/stitching workshops (if you opt for the stitching service).
  • E-commerce Platform: Our store is hosted on WordPress using WooCommerce. Your data is processed and stored through their secure servers and systems.
  • Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Rights and Choices

A. Opting Out of Marketing

If you have provided us with your email address for marketing purposes, you have the right to unsubscribe at any time. You can do this by clicking the “unsubscribe” link at the bottom of any marketing email we send you.

B. Access and Rectification

You have the right to access the Personal Information we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

C. Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This retention period is necessary for record-keeping, warranty claims, and historical transaction analysis.

6. Security

We take reasonable steps to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. We use SSL encryption for all data transmission on the Site. However, no internet transmission is ever completely secure or error-free, and you should take special care in deciding what information you send to us.

7. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page with the updated “Last Updated” date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at gracesaphire118@gmail.com or by mail using the details provided on our Contact Us page.